Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to getting your pet products to you as quickly and safely as possible. Please review our shipping policy below.

Processing & Shipping Time

  • All orders are processed within 2-5 business days (Monday–Friday, excluding holidays).
  • Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • Estimated delivery times vary by destination but typically range from 3-10 business days after processing.

Shipping Carriers

We use trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Shipping Restrictions

  • We currently ship within [list of countries or regions you serve].
  • We do not ship to P.O. boxes or APO/FPO addresses at this time.

Lost or Delayed Shipments

  • If your package is delayed beyond the estimated delivery window, please contact us at [your contact email].
  • We are not responsible for lost or stolen packages once marked as delivered. If you experience an issue, please reach out to the shipping carrier directly.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll be happy to assist with a replacement or refund.

For any additional questions, feel free to reach out to us at rosieandmepetco@gmail.com